![]() We present examples illustrating these frequentlyĪppearing KM concepts. Such as strategic and action plans, communications, and processes toĬapture internal and external knowledge, are addressed by all nineĪpplications. ![]() We find that KM isįrequently referenced in all sections, and about two thirds of eachĪpplication addresses KM-related issues. Applications are organized around leadership, strategy,Ĭustomers, information, workforce, and operations. Standardized, and audited record of HCOs achieving near-benchmark Baldrige Award applications constitute a uniquely comprehensive, That received the Malcolm Baldrige National Quality Award from 2002 toĢ008. We analyzed the applications of nine healthcare organizations (HCOs) Knowledge management (KM) is emerging as an important aspect ofĪchieving excellent organizational performance, but its use has not been APA style: A positive deviance perspective on hospital knowledge management: analysis of Baldrige award recipients 2002-2008.A positive deviance perspective on hospital knowledge management: analysis of Baldrige award recipients 2002-2008." Retrieved from 2013 Lippincott Williams & Wilkins, WK Health 11 Jan. MLA style: "A positive deviance perspective on hospital knowledge management: analysis of Baldrige award recipients 2002-2008." The Free Library.
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